PRIVACY POLICY

1. INTRODUCTION & RELATIONSHIP CLARIFICATION

Sales Booster Technologies operates primarily as a Data Processor on behalf of the Merchants (the "Data Controllers") who subscribe to our Salesbooster platform to automate their customer support and sales. When we process Customer messaging data, we do so strictly under the documented instructions of the respective Merchant, in full compliance with Meta Developer Policies and applicable data protection laws.

2. INFORMATION WE COLLECT

To provide real-time, automated AI messaging services, we collect and process only the minimal and necessary data transmitted through official Meta APIs.

3. HOW WE USE THE INFORMATION

We use the collected information strictly for the following specified, legitimate business purposes:

• AI Processing & Response Generation: To analyze incoming customer queries and generate automated, context-aware responses using verified AI engines.
• Context & Continuity Maintenance: To preserve conversation history in our encrypted database so the AI agent maintains conversational context during active chat sessions.
• Merchant Dashboard Management: To display live chat conversations and customer metadata inside the unified inbox dashboard of the authorized Merchant.
• Order Synchronization: To assist merchants in logging and processing customer orders generated during automated conversations.

We do NOT use collected user data for targeted advertising, cross-app tracking, nor do we build behavioral profiles of end-users for any commercial purposes outside the Merchant's operational scope.

4. DATA SHARING AND THIRD-PARTY PROCESSORS

We do not sell, rent, or lease personal data to any third parties. To execute real-time AI reply capabilities, conversation text and context are securely transmitted to verified AI infrastructure providers:

• Third-Party AI API Processors (e.g., OpenAI, Google Gemini, Anthropic): Conversation text is transmitted securely via TLS-encrypted API calls solely for generating immediate replies. These processors are contractually bound by strict confidentiality and Data Processing Addendums (DPAs) that prohibit them from using your data to train their models or using it for independent purposes.
• Legal Obligations: We may disclose information if required to do so by applicable law or in response to valid legal requests by public authorities.

5. DATA SECURITY

Sales Booster Technologies implements industry-standard administrative, technical, and physical security measures to safeguard user data:

• In-Transit Encryption: All data transmitted between Meta, our servers, and third-party AI endpoints is encrypted using Secure Sockets Layer/Transport Layer Security (TLS 1.3).
• At-Rest Encryption: Sensitive credentials, including access tokens and API keys, are stored in encrypted formats (AES-256) within secure PostgreSQL databases hosted on Supabase.
• Access Control: Database access is restricted strictly to authenticated system processes using Role-Based Access Control (RBAC).

6. DATA RETENTION AND USER DATA DELETION

We retain customer conversation history and metadata only as long as necessary to provide services to the Merchant, or until a deletion request is initiated.

7. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy periodically. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last Updated" date at the top of this document.

8. CONTACT INFORMATION & LEGAL ENTITY

If you have any questions about this Privacy Policy, data processing practices, or wish to exercise your data rights, please contact our legal and privacy compliance team: